How we deliver our Electronic Equipment Services

Why we created Electronic Equipment Services

Today, equipment manufacturers are faced with a set of key challenges, in their quest to become and stay market leaders:

  • Reducing time to market
  • Launching devices that perform as expected 
  • Maintaining devices throughout the entire lifecycle, so they perform accordingly after updates or modifications
  • Hiring and retaining engineers specialized in niche technologies, to perform in-depth equipment testing

Therefore thoroughly testing devices before they reach the market is critical. However, simply testing the functionality of a device without understanding in depth the technology behind it can leave room for errors. Testing engineers need to have a solid background in engineering, understand networking protocols, security protocols, as well as have QA and software development skills. 

 

Based on Wirtek’s history of building embedded software and testing equipment for the telecommunication industry, we combined these two capabilities into a unique approach. 

This is why we created Electronic Equipment Services; to support professional equipment manufacturers to deliver high-quality electronic equipment products that perform as expected. 

Our goal is to offer a personalized service, building a team of engineers that understand in detail the technologies used by each client and are able to perform a complete service: from embedded development to conformance testing.

 

The types of clients that we can best provide value for are:

  1. Professional equipment manufacturers in telecommunications & communications, sensors and audio industries
  1. Industry innovators
  2. Either white-label or original equipment manufacturers

How can we help Equipment Manufacturers?

We help our clients navigate these challenges by providing a chain of services that complement each other:

 

  1. Embedded software development

We build firmware and embedded C/C++ software on top of Linux-based or microcontroller platforms. We also develop the software needed to integrate these devices with other systems (such as REST API, drivers, etc.) 

 

  1. Electronic equipment QA and conformance testing

We perform a variety of test types (conformance, regression, performance, stress, and more) to make sure the professional equipment you designed and manufactured will perform according to requirements and the Product Manual. 

 

  1. Technical writing for complex systems

We create Owner's Manuals, User Guides, Interoperability Manuals, Configuration and Setup Manuals, Migration Documentation, and Product sheets for our clients’ equipment, based on our in-depth technical knowledge.

 

  1. Testing prototypes

Launching a device built with a novel technology comes with unique challenges related to the privacy of information and little public documentation available. We have experience with testing prototypes for our existing clients and are able to create secured testing environments. We use our knowledge to test prototypes, for example, testing Ultra-Low-Power Embedded Wi-Fi Modules.

What types of Electronic Equipment do we have experience with?

We have been delivering product testing services since 2007 and have extended experience in quality assurance for the following industries:

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  • Telecommunication and communication equipment: working with technologies such as 5G, VoIP, IP PBX, Wifi, DECT, Bluetooth and Bluetooth Low Energy.
  • Sensor technology - we are specialized in testing sensor devices, such as home automation sensors 
  • Audio technology - Wireless intercom products, Wireless professional audio products, Stage equipment

 

Additionally, we have experience with testing medical devices and can test such devices given clear test cases. 

Although we have no prior experience, our current expertise and knowledge are a good basis that enables us to cater to related industries in the near future, including: 

  • Robotics - we can build embedded software and test small size industrial robots.
  • IoT -  our experience with sensor devices, protocols and communications is a solid base for testing IoT equipment.

What is our working process?

When we onboard a new client, regardless of the scope of our collaboration (be it conformance testing and QA alone or conformance testing bundled with embedded software development), the first step is a Business and Technical Ramp-up. At this stage, our goal is to understand your business and technical needs.

We then move on to Define processes together with our clients: how will we work together, define our testing framework, decide what tools we will be using.

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Embedded software development

When developing firmware or embedded software, we work in an Agile way, building user stories from the Product Backlog in iterations (Sprints) that last 3 to 4 weeks.

At the end of each Sprint, we release a set of features and demo them to the client. The software testing goes hand in hand with development, we test during the Sprint and run conformance, regression, and functional tests on the release candidate.

 

Electronic equipment QA and conformance testing

Once a Release candidate is ready, we move on to Conformance testing

In each release cycle, our teams receive requirements that the tested equipment must conform to, and based on those requirements, we create test scenarios with test cases. 

Our QA teams inside Wirtek execute the test cases and then report the defects found using a bug tracking system (typically Jira or a similar proprietary system). 

The main types of tests we can perform on electronic equipment:

  • Conformance
  • Regression
  • Performance
  • Functional testing
  • Interoperability testing

Our team executes manual tests and automates testing in areas with repetitive tasks, to increase efficiency. 

Besides creating test scenarios, executing them, and reporting issues, our electronic equipment teams are also in charge of:

 

  • Continuously monitoring and verifying test cases and fixes implemented by the clients’ R&D teams
  • Maintain a manual test suite to ensure proper test coverage 

Team skills and Certifications

Our team members have a background in engineering, with skills in software development, or QA and testing on top of that.  

Software architects, team leads, and senior engineers in our team have 10+ years of experience.  

We are lucky to be part of a rich and diverse technical environment here in Transylvania, with top tech domains including:5G, Robotics, AI, Big Data and IoT.

Continuous learning is a priority for us, and our people in Electronic Equipment Services are trained according to CCNA and ISTQB. We organize internal training programs for them on C, C++, automation testing, networking and telecommunication.

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Why work with us?

We have over 20 years of experience in the IT industry and have been delivering electronic equipment testing and conformance for over 13 years. Two of the longest-standing collaborations on equipment testing span 11 years and 13 years respectively.

We’ve built inside Wirtek a knowledge center for networking and telecommunications, by continuously scouting for the most talented people on the market and supporting our team in growing their skills and knowledge.

What our clients appreciate the most about our collaboration is the fact that our teams are able to work independently, with little external guidance. Our clients know they can rely on our technical expertise and on delivering what we committed to, so that they can release high-quality equipment in due time.

How can you collaborate with us?

We offer two collaboration models, Project-Services and Dedicated Teams.

The most effective collaboration model is a dedicated team because it allows us to build and grow a team of engineers with the right expertise, that specializes in a mix of technologies for each particular client. 

With a dedicated team, we are able to invest in continuous development and training and are able to motivate and retain these engineers with niche specialization long term.

The dedicated teams we build inside Wirtek work integrated with our clients’ teams: we adapt our working processes to fit our clients’ needs and our people are deeply immersed in their clients’ technology and products.

If you are interested in working with us, we can start with a Project-based pilot of around 6 months, and later transition to a dedicated team.

Success Story

Spectralink

We have worked with Spectralink, a leading provider of enterprise mobility solutions, since 2009, providing quality assurance services for their DECT handsets and servers. Our partnership began with a team of just three engineers doing QA, but as Spectralink’s products portfolio grew, so did the opportunity of our partnership. 11 years later, we are managing two dedicated teams for Spectralink, in charge of equipment testing and DECT server embedded development. 

Spectralink picked Wirtek to be their quality assurance partner as we were a well-known and experienced provider of software development and testing in the telecommunications industry.  We were able to offer the technical expertise required as well as the capability to ensure stable and predictable service delivery on projects.

Read the rest of the case study here.

Equipment we tested

Some of the telecommunication, network, audio, healthcare and gaming equipment we tested.

wirtek-tested-electronic-equipment

 

Technologies, systems and tools we have mastered

 

Technologies and focus areas
  • Embedded systems using C / C++
  • Wireless
  • WiFi
  • DECT
  • VoIP
  • 5G
  • Bluetooth
  • Bluetooth Low Energy
  • SIP
  • Linux
  • Android
  • REST
  • Networking Technology

 

Tools and systems we use in our daily work

  • Cisco
  • Cisco WLC
  • VMWare Airwatch
  • VMWare vSphere
  • VMWare Workstation Player
  • Oracle VM Virtual Box
  • Filezilla ftp
  • MadCap Flare
  • Jira and other proprietary bug tracking tools
  • MicroSIP 
  • Wireshark
  • 3CDaemon
  • TFTPD64 IPV6 Suite
  • LDAP Admin Client
  • ADB
  • Cygwin
  • Fedora
  • Ubuntu
  • CentOS
  • Apache
  • Asterisk SIP Server
  • Kamailio SIP Server
  • Broadsoft & Ring Central Interoperability
  • Bluetooth Low-Energy RF Tester
  • Software for various measurements, either standard or proprietary

 

 

 

Get in touch to discuss how we can help you